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The Big Book of Customer Service Training Games by Carlaw & Deming, PB, 209p
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Offer policy
OBO - Seller accepts offers on this item.
Details
Return policy
Full refund available within 30 days
Purchase protection
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PayPal accepted
PayPal Credit accepted
Venmo accepted
PayPal, MasterCard, Visa, Discover, and American Express accepted
Maestro accepted
Amazon Pay accepted
Nuvei accepted
Shipping options
Offer policy
OBO - Seller accepts offers on this item.
Details
Return policy
Full refund available within 30 days
Purchase protection
Payment options
PayPal accepted
PayPal Credit accepted
Venmo accepted
PayPal, MasterCard, Visa, Discover, and American Express accepted
Maestro accepted
Amazon Pay accepted
Nuvei accepted
Item traits
| Category: | |
|---|---|
| Quantity Available: |
Only one in stock, order soon |
| Condition: |
Like New |
| Format: |
Trade Paperback |
| Type: |
Textbook |
| Special Attributes: |
Book Club Edition |
| Language: |
English |
| Publication Year: |
1998 |
| Series: |
Big Book Ser. |
| Number of Pages: |
224 Pages |
| Publication Name: |
Big Book of Customer Service Training Games |
| Publisher: |
Mcgraw-Hill Education |
| Subject: |
Training/Customer Relations |
| Item Height: |
0.5 in |
| Item Weight: |
14 Oz |
| Author: |
Peggy Carlaw/Vasudha K. Deming |
| Item Length: |
9.2 in |
| Subject Area: |
Business & Economics |
| Item Width: |
7.4 in |
Listing details
| Seller policies: | |
|---|---|
| Shipping discount: |
Shipping weights of all items added together for savings. |
| Posted for sale: |
More than a week ago |
| Item number: |
1669358726 |
Item description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Shipped the next day
8/2/24
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- The Big Book of Customer Service Training Games by Carlaw & Deming, PB, 209p
- 1 in stock
- Price negotiable
- Handling time 2 days. Estimated delivery: Fri, Jun 6th
- Returns/refunds accepted
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