Returns and Exchanges

- 7-day return period: You have 7 days from the date you receive the item to initiate a return or exchange.

- Eligible Items: Most items are eligible for returns or exchanges, provided they are in their original condition, unused, and with all original tags and packaging.

- Non-Returnable Items: Some items, such as personalized or customized products, perishable goods, and digital downloads, are non-returnable. Please check the product description for specific return eligibility.

How to Initiate a Return

Contact Customer Support: To start the return process, please contact our customer support team at nexuscommercial@yahoo.com . You will need to provide your order number and a brief description of the reason for the return.

Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization if your item is eligible for return.

Pack Your Item: Safely pack the item you wish to return, along with a copy of your order confirmation or the return authorization.

Ship the Item: Send the package to the return address provided in your return authorization. We recommend using a trackable and insured shipping method to ensure your return is received.

Refunds and Processing

Once we receive your return, we will inspect the item to ensure it meets our return policy criteria.

If the return is approved, we will process a refund to your original payment method or offer an exchange, as per your preference.

Please allow up to 10 business days for the refund to appear on your statement.

- Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, as necessary, and assist you with the return process.

Contact Us

If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact our customer support team .
Thank you for shopping at our Store. We appreciate your purchase and aim to provide you with the best shopping experience possible.