14 Day Money Back Guarantee of every item that we sell, excluding preforms damaged in customer flaking. When applicable, item must be unopened, unused, and undamaged. If an item arrives broken, we will gather the necessary information and file an insurance claim against the shipping company.
Simply contact us and let us know that there is a problem, and we’ll take care of everything.
For insurance claims, they usually require photos of the package, the packing materials, the broken item, and sometimes additional photos as required. A refund, repair, or exchange can be applied, whatever you choose.
Please remember, we do everything we can to ensure a safe arrival, but we recognize problems beyond our control.
A 25% restocking fee may apply under certain circumstances, but not typically.
Thank you for your patronage, and we hope to see you frequently in our wonderful store of Functional Stone Age Art!