1. Eligibility for Returns  
   - Items must be returned within 14 days of the delivery date.  
   - Products must be unused, undamaged, and in their original packaging.  

2. Non-Returnable Items  
   - Customized or personalized posters and canvases are non-returnable unless they arrive damaged or defective.  

3. Damaged or Defective Items  
   - If your item arrives damaged or defective, please contact us within 7 days of receiving the product. Provide photos of the damage or defect along with your order details. We will arrange for a replacement or refund.

4. Return Process  
   - To initiate a return, please contact our customer service team at [email: support@panshopart.com
   - Once your return request is approved, we will provide you with instructions on how to ship the item back to us.

5. Refunds  
   - Refunds will be processed once the returned item is received and inspected.  
   - Refunds will be issued to the original payment method and may take 3-5 business days to reflect in your account.

6. Return Shipping Costs  
   - Customers are responsible for return shipping costs unless the item is damaged or defective.

If you have any questions or concerns about our return policy, please feel free to reach out to us. Thank you for shopping with PanshopArt!