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Used OUT OF a 2010 Ford Crown Victoria YOU WILL RECEIVE EXACTLY WHAT IS ON PICTURES, IF YOU DO NOT SEE IT ON PICTURES THEN IT IS NOT INCLUDED. PLEASE MATCH THE PART NUMBERS ON ALL MODULES AND ELECTRONIC PARTS, ONE DIGIT OR LETTER MIGHT MAKE IT COMPLETELY DIFFERENT PART. PLEASE VERIFY FITMENT AND CONDITION BY CAREFULLY LOOKING AT THE PICTURES TAKEN AND PART NUMBERS PROVIDED. IF YOU HAVE ANY QUESTIONS OR YOU ARE NOT 100% SURE THAT THE PART WILL FIT PLEASE ASK BEFORE PURCHASING. THE COMPATIBILITY LIST IS FOR REFERENCE ONLY. IF YOU SPOT A MISTAKE I WOULD APPRECIATE YOU TAKING YOUR TIME AND LETTING ME KNOW SO WE CAN CORRECT IT. BUYER IS RESPONSIBLE FOR COMPATIBILITY ONCE ITEM IS BOUGHT. WE ARE NOT RESPONSIBLE FOR RE-FLASHING OR PROGRAMMING THE COMPUTERS AND MODULES.WE RECOMMEND GETTING INSTALLATION, PROGRAMMING AND RE-FLASHING DONE BY A PROFESSIONAL. All international shipping is done trough Global Shipping Program, some countries and items do not qualify for the program so if you click on shipping and payments tab and your country is not listed there then I can not sell the item, all prices for international shipping are set by the program and I can not change them (I can not even change the invoice). For bigger items (usually any side above 12 inches (30cm) that have to go to AK, PR, HI, VI or PO box check with me first if I can ship it and if I can do free shipping. Any special requests like an address change or if you need an invoice please send in message box at check out when paying so I see that I have note in order details and so we do not miss that note (if it is in order details then I can see the message when printing the label, I ask for that because we try to ship items right away and when it gets busy we can not check e-mails very often and we do not want to miss that message). We work hard to ship the package right away, if the payment is done in afternoon then the package will be shipped next morning. If there are any complications we will contact you right away. We only ship on week days and we are closed on weekends so if you buy and item on Friday afternoon or Saturday we will ship it on Monday morning (I usually pack and ship on Friday until 3pm-4pm est until FedEX and USPS pick up, so as many packages as possible leave before weekend). We strive to provide fast and superior service and I welcome any suggestions on how we can improve and if we make a mistake we want to learn from it and correct it so it does not happen in the future. You are buying used part and if there is a problem contact me as soon as possible, I will do my best to work out the problem. I will only give full refund for items not as described or not working. Please let me know within 10 days after receiving the package. If damage is noted in description, shown on pictures or part is sold as for parts not working I will not accept returns for that part. All big items will be shipped FedEx Ground or Freight, smaller packages will go USPS. For shipping to Alaska, Puerto Rico, Hawaii please e-mail me for shipping quote. I only ship to confirmed address that is on PayPal or e-bay account. Also you can pickup if you live close. If any issues with item or service please let me know right away so I can work it out with you quickly. Please leave feedback it is important to me. Thank You. AND MOST IMPORTANT: THANK YOU FOR YOUR BUSINESS AND THANK YOU FOR BEING OUR CUSTOMER. I HOPE WE WERE ABLE TO SERVE YOU AND HOPE WE WENT BEYOND YOUR EXPECTATIONS.