zoomelectronics' Feedback as a Seller

Seller response:
Hello, we

Seller response:
Hello, thanks for replying. We’ve been having numerous complaints bout this issue and we reached out to Fitbit about it. Apparantly this is an ongoing issue with the recent update on the Fitbit app and the tech department are looking into it and working for a fix around. We request you to please hold on to them for a while until we give u an update on it. Thank you

Seller response:
Well, looks like you clearly didn't read the description of the listing. It's very clearly mentioned that it is only the pebble (which is the main tracker unit) and it doesn't include the wristband and the charger on the description. About the issue, please reach out to us on email so we can help you with it. Thanks

Seller response:
Hello, we apologize once again for the massive delay and inconvenience and we understand where you're coming from. We'd like to notify as of now though your order has already been shipped and will be delivered to you within 5-7 business days. The delay which took place this time was just a very big mess up on our end and we've definitely learned from this, this will not happen again in the future. Thank you

Seller response:
Hello, we apologize for the heavy inconvenience and delay but as of now due to us not being able to fullfill your order because of stock issues, you were already refunded. Thank you

Seller response:
Hello, we apologize for the extreme inconvenience and ridiculous delay you had to experience. Because of the extensive amount of orders we received in a very short period of time due to the Christmas Holiday season, things didn’t go as expected and we encountered issues in sourcing the required amount of stock to fulfill the orders immediately. This was a big mess up in our end and we’ve definitely learned from this. As of now we’ve got our things together and your order has already been shipped out. You should have already been updated with the tracking information for it, if not you’ll get it shortly. Your package should be delivered within 5-7 business days from now. We apologize for this extreme inconvenience once again, this will not happen with orders in the future. Thanks.

Seller response:
Hello, we apologize for the extreme inconvenience and ridiculous delay you had to experience. Because of the extensive amount of orders we received in a very short period of time due to the Christmas Holiday season, things didn’t go as expected and we encountered issues in sourcing the required amount of stock to fulfill the orders immediately. This was a big mess up in our end and we’ve definitely learned from this. As of now we’ve got our things together and your order has already been shipped out. You should have already been updated with the tracking information for it, if not you’ll get it shortly. Your package should be delivered within 5-7 business days from now. We apologize for this extreme inconvenience once again, this will not happen with orders in the future. Thanks.

Seller response:
Hello, we apologize for the extreme inconvenience and ridiculous delay you had to experience. Because of the extensive amount of orders we received in a very short period of time due to the Christmas Holiday season, things didn’t go as expected and we encountered issues in sourcing the required amount of stock to fulfill the orders immediately. This was a big mess up in our end and we’ve definitely learned from this. As of now we’ve got our things together and your order has already been shipped out. You should have already been updated with the tracking information for it, if not you’ll get it shortly. Your package should be delivered within 5-7 business days from now. We apologize for this extreme inconvenience once again, this will not happen with orders in the future. Thanks.

Seller response:
Hello, we apologize for the heavy inconvenience and delay but as of now due to us not being able to fullfill your order because of stock issues, you were already refunded. Thank you