stuffify's Feedback on Bonanza

Seller response:
Dear Danielle Macias, Thank you for shopping with us. After doing some research, we're sorry for the inconvenience you're experiencing. However, since we did explain clearly that we need the package label to cross-check the information with the Shipping Department, there's nothing we can help if you can't provide us the required information. As a gesture of goodwill, we’d like to offer you a 20% discount coupon. Please let us know if you’re interested. Once again, our apology for any inconvenience that you may have. If you need further support, please feel free to leave us a message. Sincerely, Daisy.

Seller response:
Dear Jenifer, We are so sorry you’re experiencing issues with our product! We know we both want to get you up and running as soon as possible. It would be great if we can have images of the product with the sizing tag showing clearly. After examining the pictures you sent us,and if you received the wrong product or if it is damaged, we will proceed to the next step. Could you please also take off the negative feedback on our store? and you can contact us directly by message on Bonanza to process this case. Please feel free to contact us. Best Regards,

Seller response:
Dear kitchenk1, thank you for your feedback. Your order has been shipped since February 13, 2017 because of the Lunar New Year time in Asia. Please also note that it may take up to 10 business days after your order has shipped for your tracking information to become available online. You can track your parcel from time to time here: https://www.17track.net/en/ Please understand and your patience is highly appreciated. Feel free to contact us for further support.

Seller response:
Dear Khristina After checking the inconvenience you had encountered with our service, firstly, we would like to apologize. Since our system recorded, you placed an order in M size and then changed to XL size - We processed the order and shipped out the XL size as your request. However, there might be an accident happened during the process that created this problem. Once more, We are so sorry you’re experiencing issues with our product! We know we both want to get you up and running as soon as possible. We would really like to help you by asking you to send us these elements: * Full Name on the order and order number * Images & photos of the defective / wrong product * A brief explanation of the issue * Please be advised that if one of the requested element is missing it will not be possible for us to process your request. After examining the pictures you sent us,and if you received the wrong product or if it is damaged, we will proceed to the next step. You also can contact us via help@stuffify.net Best Regards,

Seller response:
To avoid misunderstanding and the best support we can offer, could you please provide us with the detailed information of the situation you have encountered with our service?

Seller response:
Dear Shane, thank you for your feedback. Since The order processing and shipping time could take up to 40 working days. Please understand and your patience is highly appreciated. FYI, after you placed the order, you also can request us to change the shipping method to express shipping but the fee will be paid by you. Please feel free to contact us for further support.