stuffify's Feedback as a Seller

Seller response:
Dear Melanie, Thank you for shopping with us! We already resent the missing item for you. We are pleased to confirm that the parcel has been delivered on 16th April. You can check in the attached link: https://t.17track.net/en#nums=LS925098019CN Feel free to contact us for any further assistance you might need. Sincerely, Jenny

Seller response:
Dear Michael, Thank you for shopping with us! After checking your order shipping status, we can confirm that your package has been shipped out on 6th March and the estimated delivery time is 10-30 working days. Due to the Lunar New Year in Asian, our production facility has stopped working and we have just returned to work a few days ago. That is the reason why it take much longer to process the order and ship it to you. Hope you can kindly understand our situation. You can track your parcel from time to time here: https://www.17track.net/en/ Your tracking number is: LS769714941CN We ship all our merchandise directly from China through the Chinese Postal Service and your orders will arrive in your country through your government postal service. Feel free to contact us if you need more assistance, Sincerely, Jenny.

Seller response:
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Seller response:
Dear Joan Ihburg, Thank you for shopping with us! Our listing sizing chart is based on the standard Asian sizes. And compare to standard US/EUR sizes, the Asian sizes normally run 2 sizes smaller. However, because it's based on the standard measurement, so it always fits differently because of the differences in material, also body form, etc... We can proudly state that we have processed lots of orders and they are always true to size. In case you receive the wrong size items, could you please provide us with the images of the shirts with sizing tag? If you receive the wrong size, we will definitely process a full refund. Could you kindly also take off the negative feedback on our store? And you can contact us directly by message on Bonanza to process this case. Please feel free to contact us. Best Regards,

Seller response:
Dear Customer,

Seller response:
Dear Danielle Macias, Thank you for shopping with us. After doing some research, we're sorry for the inconvenience you're experiencing. However, since we did explain clearly that we need the package label to cross-check the information with the Shipping Department, there's nothing we can help if you can't provide us the required information. As a gesture of goodwill, we’d like to offer you a 20% discount coupon. Please let us know if you’re interested. Once again, our apology for any inconvenience that you may have. If you need further support, please feel free to leave us a message. Sincerely, Daisy.

Seller response:
Dear Jenifer, We are so sorry you’re experiencing issues with our product! We know we both want to get you up and running as soon as possible. It would be great if we can have images of the product with the sizing tag showing clearly. After examining the pictures you sent us,and if you received the wrong product or if it is damaged, we will proceed to the next step. Could you please also take off the negative feedback on our store? and you can contact us directly by message on Bonanza to process this case. Please feel free to contact us. Best Regards,

Seller response:
Dear kitchenk1, thank you for your feedback. Your order has been shipped since February 13, 2017 because of the Lunar New Year time in Asia. Please also note that it may take up to 10 business days after your order has shipped for your tracking information to become available online. You can track your parcel from time to time here: https://www.17track.net/en/ Please understand and your patience is highly appreciated. Feel free to contact us for further support.

Seller response:
Dear Khristina After checking the inconvenience you had encountered with our service, firstly, we would like to apologize. Since our system recorded, you placed an order in M size and then changed to XL size - We processed the order and shipped out the XL size as your request. However, there might be an accident happened during the process that created this problem. Once more, We are so sorry you’re experiencing issues with our product! We know we both want to get you up and running as soon as possible. We would really like to help you by asking you to send us these elements: * Full Name on the order and order number * Images & photos of the defective / wrong product * A brief explanation of the issue * Please be advised that if one of the requested element is missing it will not be possible for us to process your request. After examining the pictures you sent us,and if you received the wrong product or if it is damaged, we will proceed to the next step. You also can contact us via help@stuffify.net Best Regards,

Seller response:
To avoid misunderstanding and the best support we can offer, could you please provide us with the detailed information of the situation you have encountered with our service?

Seller response:
Dear Shane, thank you for your feedback. Since The order processing and shipping time could take up to 40 working days. Please understand and your patience is highly appreciated. FYI, after you placed the order, you also can request us to change the shipping method to express shipping but the fee will be paid by you. Please feel free to contact us for further support.

Seller response:
Dear Debbie, Thanks for your feedback! As we can see on the tracking website, it looks like you already received your item! We are sure you love it! Thanks again for shopping with us!

Seller response:
Please note that The total time since you placed the order until you actually receive it could take up to 40 BUSINESS DAYs. The order processing time usually varies from 1 to 9 business days. Estimated delivery time is 10-30 working days. As soon as your order has shipped out, we sent a confirmation email with the tracking number. The tracking info will be updated online after 1-10 days after any change happened to the parcel status. Please feel free to contact us for further support. Peace!

Seller response:
* Please note that Asian sizes are one ~ two sizes smaller than Euro / US sizes. When ordering please check your measurements and find the size that fits you best.

Seller response:
We're very sorry you feel this way, however the sizing chart is clearly displayed on the product page and we also mentioned that the sizes are ASIAN sizes. We can understand your frustration, but we would appreciate your honesty! Peace & Love!