Sterling Silver Engagement Ring, Open Ring, and similar items

This reflects the seller's handling time and may not include time spent in transit.
If you have questions about shipping, please contact the seller.

Return and Exchange Conditions:

Returning Defective Items:

If you receive a defective or damaged item, please contact us within 14 days of receiving the item. We will arrange an exchange for a new item at our expense.

Return Procedure:

Contact our customer support for instructions on returning the defective item.

Pack the item in its original packaging and include all documents and accessories.

Ship the item to the address provided in our instructions. The customer pays for the return shipping costs.

Exchange Procedure:

After receiving and inspecting the defective item, we will send you a new item at our expense. Free shipping will be provided for the new item.

Exchange time depends on item availability and can take from 7 to 14 business days.

Refunds:

If an exchange is not possible due to the unavailability of the item, we will offer you a full refund.

Refunds will be processed to the same payment method used for the order within 7 business days after receiving and inspecting the defective item.