Dexeryl Essentiel Rich Milk Cleansing Cream and similar items

ChePha Return Policy

At ChePha, we aim to provide you with the best shopping experience and customer satisfaction. If you’re not completely satisfied with your purchase, we’re here to help.

Return Window
   •   You have 30 calendar days from the date you receive your order to initiate a return.

Eligibility for Returns

To qualify for a return:
    1.    Items must be unused, unopened, and in their original condition and packaging.
    2.    Certain items are non-returnable due to the nature of the products:
      •   Medicines and supplements
      •   Cosmetics and skincare products that have been opened or unsealed
      •   Perishable or time-sensitive items

For questions about product eligibility, please email us at [email protected].

Return Process
    1.    Request Authorization: Contact us at [email protected] to obtain a Return Authorization (RA) number before shipping your return.
    2.    Shipping Returns: Customers are responsible for the shipping costs associated with returns unless the item is faulty, damaged, or sent in error.
    3.    Secure Packing: Pack your item securely in its original packaging or a sturdy box to prevent damage during transit.
    4.    Include Documentation: Include a copy of your receipt or order confirmation in the package.
    5.    Shipping Address:
ChePha
23433 Alzira Cir
Boca Raton, FL 33433
United States

Refund Policy
   •   Once we receive your return, we will inspect the item and notify you of the refund status.
   •   If approved, refunds will be issued to your original payment method within 7 business days.
   •   Shipping fees are non-refundable unless the return is due to our error or a defective product.

Damaged or Faulty Items
   •   If your item arrives damaged or faulty, please contact us immediately at [email protected] with photos of the issue. We will resolve the matter promptly with a replacement or refund.

Exchanges

We do not offer direct exchanges. If you need a replacement, please return the item (if eligible) and place a new order.

Cancellations
   •   Orders can be canceled within 24 hours of placement unless they have already been shipped.
   •   Once shipped, the order is no longer eligible for cancellation, but you may initiate a return upon delivery.

Contact Us

For any questions regarding returns, refunds, or cancellations, please email us at [email protected].

We appreciate your trust in ChePha and are committed to ensuring your satisfaction!