Bauerfeind GenuTrain A3 Knee Support and similar items

All Returns are subject to a 15% Restocking Fee and must be requested within 45 days of item delivery. Fees are waived if exchanging for the same or similar item.

Due to our compliance with Health and Safety regulations we cannot accept returns for Pillows, Cushions, Bedding, Supplements, Topicals, Used Braces/Supports, Inserted Products (ear, nose, mouth, etc.) or Massage Products once they are opened or used.

Refunds should appear on your next credit card billing statement.

Non-Returnable Items

Certain products cannot be returned for any reason due to our compliance with Health and Safety Laws/Regulations.
Custom made products to customer specified details, such as treatment tables
Products inserted into any body orifice (ear, nose, mouth, etc.)
Buckwheat filled products
Bedding or bed wedges/cushions
Water pillows of any kind
Used or worn braces and supports
Si-Loc – Support Ring for the SI-Joint and Pelvic Ring
Hot/Cold therapy products – heated or frozen/refrigerated, including hot and cold packs
Supplements, Topicals, or Analgesics (opened or unopened – to protect customers from contamination and tampering)
Examples include vitamins, skin creams/lotions/sprays, hair-care products, and others items in this category
Worn or washed clothing or other wearable merchandise
Assembled Furniture and DVD/VHS media
Other items, such as Theraputty, which can be contaminated with dust, skin, or hair
All heating pads, pillows, and low back cushions may be returned ONLY if the items have not been opened or removed from the sealed plastic bags.