Natural Colourless Sapphire | Natural White and similar items

Refund policy
We have a 7-day return policy, which means contact us within 7 days of delivery and items must receive back to us within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pete@sapphirepal.com. We will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pete@sapphirepal.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items) Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, You’ll be automatically refunded on your original payment method. Please remember it can take few days for your bank or credit card company to process and post the refund too.