General:
- All sales are final unless it is a warranty issue.
- We guarantee that this item will arrive exactly as described in this sale.
- Buyer will be charged 20% restocking fee for any returned item unless it is a warranty issue.
- We reserve the right to repair or replace the same item or refund the purchase at our discretion
- At our option, we substitute/refund damaged or lost product at the time the insurance claim is paid.
- All Items must be returned with all original contents and components with prior authorization.
- Return shipping shall be the responsibility of the buyer. We pay shipping to send replacement back.
- In case of damaged parcel:
* Carrier might damage items during shipping.
* Please inspect the package well before accepting the shipment from the carrier.
* If you notice any damage to the box or the shipment, please don't accept the parcel.
* To report a damage parcel, please contact us.
* We will follow up and file a "damage claim" with the carrier.
* All shipping, packaging materials and boxes must be saved.
* Carriers will pickup the damaged item for inspection.
* Failure to provide everything necessary for us to file a damaged claim will void your warranty.
* We can't file a damage claim if you accept the shipment.
* Therefore, we are not liable for any damage if the shipment is accepted and we were not contacted within the time limit.
Shipping
All orders are processed within 48 hrs. of receipt of payment. Shipment of your copier (actual ship date) will occur 1-7 business days of receipt of your payment. Arrival at your delivery location will occur 1-20 business days from actual ship date.
- Local pick up is available. Please email for arrangements.
-
Only ship to the confirmed address provided by PayPal. Please make sure
your address in PayPal matches the address you would like us to ship
to.
- Address changing must be confirmed by our customer service before payment.
- Shipping fees and return fees are not refundable.
All shipments are shipped to curbside. The delivery driver will drop the
machine onto the ground, curbside, at the end of your driveway. The
customer will be responsible for its relocation and assembly from there.
If you want the machine delivered within your premises, there is an additional charge.
Please advise us ahead of time should you need any of these services:
1.
Inside delivery: Your item will be transported from the truck to the
inside of the first floor front door of your office. (Please take note
that the delivery personnel will not unpack or setup the item and will
not place it in a specific room)
2. White Glove Delivery
3. Residential / Non-Commercial Delivery
4. Construction Site Delivery
5. Notify Before Delivery
6. Stairs.