Shipping Times
Monday to Friday (excluding weekends and holidays).
All items are usually shipped via a Standard Shipping method unless you choose a different shipping method (if available).
For Domestic Shipping, please allow 3-10 business days for your item(s) to arrive. (see further information below in regards to 'Shipping From' locations)
In regards to International Standard Shipping methods, items are expected to arrive within 10-20 business days to major country destinations. Other countries with strict Custom regulations may take up to 30-45 business days or more.
Expedited / Express Shipping times usually average from 3-8 business days. Expedited Shipping costs are subject to change either on a daily or weekly basis. This is normally due to the weight and dimensions of the item(s), the shipping carrier used and country destination where the item(s) need to be delivered to.
If you require Expedited Shipping and don't see an option available at the checkout, please send us a message requesting a price quote and we will check this with the courier company for you.
Please note that the shipping times mentioned in this listing are an estimation only. Unexpected delays may occur due to shipping carrier issues, natural disasters, Custom regulations and so on. As these issues all fall outside our control, we will still endeavour to help and answer any questions you may have.
Other possible delays may also occur due to Public holidays such as Christmas, Chinese New Year and other busy peak periods. This may result in your item in taking longer than usual to arrive. In this case, please add another 5-10 business days as the delay for these occasions to receive your item.
Tracking Information
In regards to tracking information, in most cases a tracking number or link is usually applied / updated on your order when the courier has shipped out your item. You may also receive a notification via email with your tracking number and link.
If you do not receive a tracking number, please email us so we can look into this for you as system glitches can sometimes occur. Please also note that there might be other circumstances where a tracking number can't be provided to you. The reason to this is usually dependant on the country you reside in, the shipping service used and warehouse that we ship your item from.
Shipping From Locations
As we have our own workshops located in different parts of the world, we always endeavour to ship from a location that is going to be close to your area / country and choose the best available shipping courier that uses a quicker delivery method. We are also partnered with some of the best companies to bring a wider range of quality products to you.
Therefore, the item(s) listed for purchase on this page is usually shipped from our main workshop located in China. However, we may ship from one of our other workshops that is a closer location to you, only if stock is available. This is to reduce shipping times.
Production & Handling Times
Please allow anywhere from 1 to 10 business days for Handling time for your item(s) to be shipped out unless specified otherwise. We usually ship all items on the next following day or within 2 business days; however this also depends on stock availability, busy periods and waiting for payments to clear.
Customs and Import Charges
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country.
We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Return & Exchange Policy
1. For any quality problems, please contact us within 7 days after you receive your item(s). Please provide photos with detailed information regarding the issue you've received / found. We will endeavour to reply within 24 hours.
2. If quality issues have been identified that the cause was made by us, we can offer to accept a return for refund or an exchange.
3. We can also accept exchange requests if you select the wrong item (i.e. dress size). However, you'll need to pay for the delivery costs to return and receive the exchanged item.
4. No refunds will be given if the item isn't returned within 7 days. Returns and exchanges are not granted if the item (i.e. costume) was custom made for you. Please note that shipping fees (including returning back shipping fee) and insurance are non-refundable. These are our terms. Therefore please read them carefully and if you're unsure, please don't hesitate to ask us for clarification prior to placing an order.
5. Products must be in the same or good condition and in its original packaging when returning it. We won't accept returns if the item has been damaged or used. Please ensure to always contact us first before applying / requesting for a return or exchange request.
6. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
7. We will not be responsible for returned packages which are lost by your mailing service. We recommend you to use a carrier service that provides a delivery confirmation number or tracking number.
8. For all returned products, buyers MUST contact us for the returning address.
Feedback
We work hard to ensure EVERY CUSTOMER is 100% SATISFIED and strive to resolve any problems you may have.
If you are satisfied with the item, please leave us positive feedback and 5 scores DSR.
Please do not open dispute cases or leave negative/natural feedback before contacting us. We believe all problems can be solved through communication.
Contact Us
Please feel free to contact us if you have any questions. Your questions will be answered within 24 hours.
Thank you!