Delays may occur during the Holiday Season (Christmas, Chinese New Year etc) which could take longer than usual to receive your item. In this case, please add another 5-10 days as the delay for these occasions.
Production time
Please allow anywhere from 1 to 10 business days for Handling time for your item(s) to be shipped out unless specified otherwise. We usually ship all items on the next following day or within 2 business days; however this also depends on stock availability, busy periods and waiting for payments to clear.
Customs and Import Charges
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country.
We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Payment
We accept PayPal payments only. This is to ensure 100% safety is met for our customers. PayPal is a safer, faster, more secure way to pay online - your financial details are never shared and PayPal safeguard your bank, credit or debit card details.
Return & Exchange Policy
1. For any quality problems, please contact us within 7 days after you receive your item(s). Please provide photos with detailed information regarding the issue you've received / found. We will endeavour to reply within 24 hours.
2. If quality issues have been identified that the cause was made by us, we can offer to accept a return for refund or an exchange.
3. We can also accept exchange requests if you select the wrong item (i.e. dress size). However, you'll need to pay for the delivery costs to return and receive the exchanged item.
4. No refunds will be given if the item isn't returned within 7 days. Returns and exchanges are not granted if the item (i.e. costume) was custom made for you. Please note that shipping fees (including returning back shipping fee) and insurance are non-refundable. These are our terms. Therefore please read them carefully and if you're unsure, please don't hesitate to ask us for clarification prior to placing an order.
5. Products must be in the same or good condition and in its original packaging when returning it. We won't accept returns if the item has been damaged or used. Please ensure to always contact us first before applying / requesting for a return or exchange request.
6. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
7. We will not be responsible for returned packages which are lost by your mailing service. We recommend you to use a carrier service that provides a delivery confirmation number or tracking number.
8. For all returned products, buyers MUST contact us for the returning address.
Feedback
We work hard to ensure EVERY CUSTOMER is 100% SATISFIED and strive to resolve any problems you may have.
If you are satisfied with the item, please leave us positive feedback and 5 scores DSR.
Please do not open dispute cases or leave negative/natural feedback before contacting us. We believe all problems can be solved through communication.
Contact Us
Please feel free to contact us if you have any questions. Your questions will be answered within 24 hours.
Thank you!
Copyright:
We are not the creator of the idea or concept of these, this is an inspired fan made item and not an official product. All rights belong to their respected owners. They are to be considered parody fan art, and not an officially licensed product. We do not claim ownership over any brand names, images, graphics, or characters; We are simply a fan of these items and enjoy using our artistic abilities to create unofficial fan art for cosplayers, larpers, collectors, and fellow fanatics. Trademarks belong to their respective owners.