Please allow anywhere from 2 to 7 business days for Handling time.  Usually we will ship either on the next day or within 2 business days but it also depends on stock availability and waiting for payments to clear. 

 

Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country.
We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

We accept PayPal payments only. This is to ensure 100% safety is met for our customers. PayPal is a safer, faster, more secure way to pay online - your financial details are never shared and PayPal safeguard your bank, credit or debit card details. 
 

1. For any quality problems, please contact us within 7 days after you receive your item(s). Please provide photos with detailed information regarding the issue you've received / found.  We will endeavour to reply within 24 hours.

2. If quality issues have been identified that the cause was made by us, we can offer to accept a return and exchange.  

3. We can also accept exchange requests if you select the wrong item (i.e. dress size). However, you'll need to pay for the delivery costs to return and receive the exchanged item.  

4. No refunds will be given if the item isn't returned within 7 days. Returns and exchanges are not granted if the item (i.e. costume) was custom made for you.  Please note that shipping fees (including returning back shipping fee) and insurance are non-refundable. 

5. Products must be in the same or good condition and in its original packaging when returning it.  We won't accept returns if the item has been damaged.  Please ensure to always contact us first before applying for a return or exchange request.

6. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.

7. We will not be responsible for returned packages which are lost by your mailing service. We recommend you to use a carrier service that provides a delivery confirmation number or tracking number.

8. For all returned products, buyers MUST contact us for the returning address.
 

We work hard to ensure EVERY CUSTOMER is 100% SATISFIED and strive to resolve any problems you may have. 
If you are satisfied with the item, please leave us positive feedback and 5 scores DSR.  Please do not open dispute cases or leave negative/natural feedback before contacting us. We believe all problems can be solved through communication. Please feel free to contact us if you have any questions. Your questions will be answered within 24 hours.