• We believe in fast shipping, handling and processing of our orders. We are not responsible for merchandise shipped to an incorrect address. We ship to the address listed with PayPal and do not ship to alternate addresses. All of our items are shipped the same or next business day.* *Exceptions may occur due to circumstances beyond our control (e.g. holidays, postal delivery strikes, etc.). Business days are Monday - Friday.
• We can only accept payments through PayPal. Not a member of PayPal? No problem. Just click on "continue" on the PayPal page instead of signing in. At that time just enter your credit card information. This is encrypted, therefore we cannot view any of your credit card information, nor does PayPal retain it.
• Payments are expected within seven (7) days from the end of thesale. Unpaid item (UPI) complaints may be filed with upon not receiving payment within that timeframe.
• We offer discounts worldwide as follows: Purchase at least two items (mix or match) from us and receive a discount on your next purchase! The more you buy, the more you save! How it works: You will earn point(s)* for ordering more than one item from us. Collect point(s)* and use them whenever you choose to reorder. We will either discount your next order or include a free mystery gift for at least the point* value accumulated.
• *Points are redeemable with Long's Superstore only and are not transferable. Each point is the equivalent to approximately 25 cents US funds.
• International Buyers:
• Long's Superstore offers many different items for purchase. Many of our items (except for magic trick items*) are refundable as follows: If you receive an item (or items) and you are dissatisfied for any reason, please contact us within 3 business days via email requesting a refund. We will issue you a Return Merchandise Authorization number (RMA) via return email. Package your return(s) including the RMA number and ship the product back to us postmarked within 5 business days after receiving the RMA number. The product must be in a re-saleable condition and in the original packaging. After we receive the item we will promptly refund your purchase price. The buyer must pay for return shipping. If any item is defective, we will replace the merchandise for the same item, or offer a refund, after the merchandise has been returned. In an effort to control inventory properly, returns without a RMA number will not be accepted. If the item is no longer available, we will issue a merchandise credit or refund at your request.
• *Magic Trick items are generally non-refundable. As a rule with any magic trick, the purchase price is for: the performance rights; the instructions which include the "secret" of the effect; and possibly any props necessary to perform the effect if not easily obtainable. However, if the product is defective, we will exchange it for the same item. Simply follow the return policy listed above.
• We take feedback very seriously. If you like our service, please tell a friend about us. However, If you are dissatisfied for any reason, please tell us and give us an opportunity to correct the problem before you choose to leave negative, neutral, or soft positive feedback. After you receive your item and everything is satisfactory, please leave us positive feedback and a 5-star detailed seller rating (DSRs), if we earned it. At that time, we will leave you positive feedback, regardless of what type of feedback we received. We want to earn your trust and repeat business.
• Finally, in an effort to protect the seller and buyer, we utilize disclaimers throughout many of our product descriptions. Here is another one... images, video and text are reproduced with permission from the copyright owners. Many images, video and text are in public domain and have been used freely without copyright infringement. In addition, some images, video and text are by Long's Superstore and may not be used without permission.

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