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The Workshop Training Library includes all of our courses for workshop training. Scroll down to see all of the courses included, plus other bulk pricing options. All of these workshop resources can be easily customized: mix and match training topics between courses, add new content, and even re-brand as your own.  Here's what's included with each course:

INSTRUCTOR GUIDE

TRAINING MANUAL

POWER POINT SLIDES

FLIP CHART NOTES
ACTIVITIES AND EXERCISE FILES

QUIZZES AND TESTING

 

Welcome to the Communication Strategies workshop. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.

By the end of this workshop, you should be able to:

Understand what communication is

Identify ways that communication can happen

Identify barriers to communication and how to overcome them

Develop their non-verbal and paraverbal communication skills

Use the STAR method to speak on the spot

Listen actively and effectively

Ask good questions

Use appreciative inquiry as a communication tool

Adeptly converse and network with others

Identify and mitigate precipitating factors

 

COMMUNICATIONS STRATEGIES COURSE OUTLINE:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: The Big Picture
  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication
Module Three: Understanding Communication Barriers
  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place
Module Four: Paraverbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
Module Five: Non-Verbal Communication
  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures
Module Six: Speaking Like a STAR
  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary
 Module Seven: Listening Skills
  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others
Module Eight: Asking Good Questions
  • Open Questions
  • Closed Questions
  • Probing Questions
Module Nine: Appreciative Inquiry
  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies
Module Ten: Mastering the Art of Conversation
  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips
Module Eleven: Advanced Communication Skills
  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using "I" Messages
Module Twelve: Wrapping Up
  • Words from the Wise