SHIPPING POLICY

• Shipping address must match account. We do not ship to third party.
• All items will ship within 1-3 business days after payment received.
• We only sell and ship to International locations and United States with the exception of  APO/FPO
• We offer shipping via USPS, UPS and FedEx.  Some large or palletized item(s) may be transported by a 3^rd party freight company arranged by us.  The Freight quote can be provided before item(s) purchase.  We do not ship any item via your arranged shipping/transportation company. 
• We provide insurance for item valued more than $500 in our shipping label and signature delivery for item valued at least $350.  
• Once we hand over your package for shipping to the Carrier, we have no control on how and when item is delivered, but we will work with you to assist in any way we can for tracking information and damaged, lost or stolen package
• Where applicable, we will advice on purchase of shipping insurance where we did not provide for one. 

RETURN POLICY

1.      Items have a warranty of 30 days from the day shipment is delivered and NOT when is received  

2.      It is highly disallowed to modify the units, replacing or removing any part or parts, attempting to repair the unit and removing any parts. This violates and invalidates our return policy. Ownership fully transfers to the buyer, the moment a decision to carry out the aforementioned activities. Please contact us via messaging for either to return or replace and item you are dissatisfied with or having a defect or incomplete within the 30 days warranty period. 

3.      Some units may require software upgrade, firmware upgrade or even part(s) upgrade to be compatible for your needs.  Please contact us for the item specification before making the purchase.  Some software, firmware and parts upgrade may not be compatible with the unit.

4.      All return or exchange item must match the serial number that was shipped. 

5.      Return shipping label are paid for by us for all Items that are 1, defective.  2, arrived damaged and 3, incomplete.  Shipping label for all other types of returns is the responsibility of the buyer.

6.      For all items listed with FREE Returns, theses are subject to the conditions mentioned in (5). That provide return shipping labels, the cost of such labels will be deducted from the Refund amount due when they don’t meet the condition spelled out.

Please ask for clarification when in doubt about our shipping or return policies or both.