Frequently asked questions

Do you have a size guide?

If you search the brand name and size guide for example “Missguided size guide” or “Motel size guide” you should be able to find the brand’s official sizing charts.

Do you offer returns/exchanges?

Please buy with confidence - We offer a no quibble return/exchange policy. All that we ask is that you return the item in the condition that you received it including any tags (if applicable).

We enclose a return/exchange slip and instructions in all our parcels.

How quickly can you ship the item?

We post all items same day if payment is made before 3pm (UK time)

Delivery varies greatly from county to country so please allow sufficient time for you parcel to arrive.

Any further questions?

Simply click on the “ask a question” link at the bottom of this listing – we try to answer all questions within 4 working hours but please be patient at weekends and peak periods.

Additional Information

We are dedicated to ensuring the highest possible quality service to our customers.

Click to expand the tabs below to read more about our policies.

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If you search the brand name and size guide for example “Missguided size guide” or “Motel size guide” you should be able to find the brand’s official sizing charts. Please buy with confidence - We offer a no quibble return/exchange policy. All that we ask is that you return the item in the condition that you received it including any tags (if applicable). Simply click on the “ask a question” link at the bottom of this listing – we try to answer all questions within 4 working hours but please be patient at weekends and peak periods. We offer postal discounts for multiple purchases paid for on the same invoice – for current discounts please Click Here Our standard postage is 2nd class Royal Mail however when you make payment, you will be given the opportunity to upgrade to 1st class or Next