NOTE: Textbook and Study Guide are new and sealed in publisher's packaging.

Kinn's The Administrative Medical Assistant, 7th Edition

by Alexandra Patricia Adams, BBA, RMA, CMA (AAMA), MA
Paperback

The most comprehensive front office medical assisting resource available, Kinn's The Administrative Medical Assistant, 7th Edition provides unparalleled coverage of the practical, real-world administrative skills essential to your success in the health care office. This thoroughly updated, fully modernized edition combines current, reliable content with innovative support tools to deliver an engaging learning experience and help you confidently prepare for today's competitive job market.

  • Key Features

    • Apply what you learn to realistic administrative situations through an Applied Learning Approach that integrates case studies at the beginning and end of each chapter.
    • Study more effectively with detailed Learning Objectives, Vocabulary terms and definitions, and Connections icons that link important concepts in the text to corresponding exercises and activities throughout the companion Evolve Resources website and Study Guide & Procedure Checklist Manual.
    • Confidently meet national medical assisting standards with clearly identified objectives and competencies incorporated throughout the text.
    • Master key skills through step-by-step instructions and full-color illustrations that clarify procedures.
    • Sharpen your analytical skills and test your understanding of important concepts with critical thinking exercises.
    • Understand the importance of patient privacy with the information highlighted in helpful HIPAA boxes.

  • New to This Edition

    • Demonstrate your proficiency to potential employers with an interactive portfolio builder on the companion Evolve Resources website.
    • Familiarize yourself with the latest administrative office trends and issues including the Electronic Health Record.
    • Confidently prepare for the CMA and RMA certification exams with a new online appendix that mirrors the exam outlines and provides fast, efficient access to related content.
    • Find information quickly and easily with newly reorganized chapter content and charting examples.
    • Reinforce your understanding through medical terminology audio pronunciations, Medisoft practice management software exercises, chapter quizzes, review activities, and more on the completely revised companion Evolve Resources website.

  • Contents

    Introduction

    1. Becoming a Successful Student

    2. The Healthcare Industry

      3. Unit One: Introduction to Medical Assisting

    3. The Medical Assisting Profession

    4. Professional Behavior in the Workplace

    5. Interpersonal Skills and Human Behavior

    6. Medicine and Ethics

    7. Medicine and Law

      8. Unit Two: Administrative Medical Assisting

    8. Computer Concepts

    9. Telephone Techniques

    10. Scheduling Appointments

    11. Patient Reception and Processing

    12. Office Environment and Daily Operations

    13. Written Communications and Mail Processing

      14. Unit Three: Health Information in the Medical Office

    14. The Paper Medical Record (formerly Medical Records Management)

    15. The Electronic Medical Record

    16. Health Information Management

    17. Privacy in the Physician's Office

      18. Unit Four: Billing and Coding Procedures

    18. Basics of Diagnostic Coding

    19. Basics of Procedure Coding

    20. Basics of Health Insurance

    21. The Health Insurance Claim Form

    22. Professional Fees, Billing, and Collecting

      23. Unit Five: Financial and Practice Management

    23. Banking Services and Procedures

    24. Management of Practice Finances

    25. Medical Practice Management and Human Resources

    26. Medical Practice Marketing and Customer Service

      27. Unit Six: Assisting with Medical Specialties

    27. Assisting with Medical Emergencies

      28. Unit Seven: Career Development

    28. Career Development and Life Skills

    Procedure Checklists

    English-Spanish Terms