FAQ

Q: WHO ARE WE?

A:- 100% AUTHENTIC Beauty products Third-party seller that run for business over 10 years with providing great service, lowest value prices, and great quality of products.

Q: HOW LONG DOES IT TAKE TO ARRIVE?

A:  Please look at the shipping table below for more details 

Q: WHEN WILL YOU SHIP MY ORDER?

A: Mostly, orders will be shipped next business day and any orders before 12:00PM EST will be shipped on same business day.

If you place an order after 12:00PM EST on Friday, it will be shipped on following Monday

Q: CAN I EDIT/ CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

A: Unfortunately, once the order is placed, you are unable to edit/change any information.

Q: WHAT IS THE MANUFACTURE AND EXPIRATION DATE OF SELECT PRODUCT?

A: -Select items are labeled either only the manufacture date OR only the expiration date. A new product is good for 3 years from the manufacture date. Once a product is opened during those 3 years, it is good for 1 year for usage. 

Q: WHAT PAYMENT DO WE ACCEPT?

A: We accept Paypal , Paypal Credit Card, and other debit and credit card 

Q: WHAT SHIPPING METHODS DO YOU USE?

A: We ship via USPS and UPS. but the customers cannot choose the shipment carrier. 

RETURN & SHIPPING

We stand behind every product we sell. We'll be happy to accept return as long as the product is sellable and original condition except the damaged products within 30 days. Please explain that we are not only lose our profit due to took referral fee from us automatically when we shipped the product but also lose shipping and handling fee in our end.  If the return is not caused from us such as received damaged and wrong units, we need to deduct 25% referral fee. We will issue the refund or replacement as soon as possible once we receive  the package back to us. Thank you for shopping at TOKTOKBOX. 

SHIPPING

Delivery Option	Processing Time	Shipping Time	Delivery Time	Cost
For the continental United States
Standard Shipping	1-2 Business Day(s)	2-6 Business Days	2-7 Business Days	Varies by location, volume & weight
Expedited Shipping	0-1 Business Day	1-5 Business Days	1-5 Business Days	Varies by location, volume & weight
*** Please note: If we receive a Next Day Air order by 3PM ET US, we typically ship it the same day. If we receive it past 3PM ET US, then we ship it the following day.
For Alaska, Hawaii & Pueto Rico
Standard Shipping	1-2 Business Day(s)	5-9 Business Days	6-11 Business Days	Varies by location, volume & weight
Expedited Shipping	0-1 Business Day	4-8 Business Days	5-10 Business Days	Varies by location, volume & weight
For Canada
USPS Priority	1-2 Business Day(s)	5-9 Business Days	6-11 Business Days	Varies by location, volume & weight
To our valued customers in Canada: Please be appraised that upon delivery, your local carrier will collect applicable Province Sales Tax (PST), Government Sales Tax (GST), Harmonized Sales Tax (HST) and duties.
Other International locations
International Standard	1-2 Business Day(s)	6-12 Business Day	7-14 Business Days	Varies by location, volume & weight

100% AUTHENTIC GURANTEED

At our company, our priority is to offer our customers a remarkable range of hair and beauty products at highly competitive prices. Our commitment to you is reflected in our unwavering guarantee that every product we sell is 100% authentic and brand new.

To ensure that we exceed your expectations, we pay close attention to your feedback and strive to provide an exceptional customer experience. Our efforts to ensure that our products are fresh and genuine involve working with reputable suppliers and conducting a thorough 5 Point Quality Inspection for every product we purchase through our network of certified dealers.

We recognize that authenticity is a vital concern for our customers, and if you have any concerns about the legitimacy of an item you have purchased from us, please do not hesitate to get in touch with us. We are always available to address any queries you may have.

We are honored that you have chosen us as your preferred destination for hair and beauty products. Our aim is to offer you an unparalleled shopping experience and ensure that you are fully satisfied with your purchase.