POSTED ROYAL MAIL

FREE IN THE UK

OVERSEAS AS PRICED

IMPORT DUTIES / TAX ARE THE

RESPONSIBILITY OF 

THE BUYER, PLEASE BE AWARE 

WHEN BUYING FROM OVERSEAS.

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© eclectic shop uk 

If you have any issues then please let us know. Important information.

We want you to be happy with your purchase so

 will do all we can to help.

USE the Ask seller a question function please.

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Combined Postage.

Combined postage is calculated at the checkout but the discount (if any) 

will only be picked up if you pay for all your purchases in one transaction. 

Please use the "Add to Basket" function rather than "Buy Now".The Basket 

is also used for any offer within our store ie, Buy 5 Pay for 4.

Please note FREE shipping is not free

it is factored into the price. [see returns]

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Shipping.

Our working week is Monday to Friday. 

We aim to dispatch your order within 24 hours

 (Mon-Fri) from the time the order was placed.

If you need your order urgently then let us 

know and we'll try to accommodate your request.

Items of value, signed for 

(Not Tracked) in the UK

Overseas are Tracked 

via Royal Mail and Mail Track

This information will be available until 

your goods are scanned as delivered

Royal Mail Signed For™ items are only scanned when the item has been delivered. 

Depending on whether the item was sent 1st or 2nd Class, 

this may be a few days after posting. 

Please check online first for any future updates on your item.

 Royal Mail Signed For is for our confirmation of delivery.

Please keep a lookout for the delivery If Royal Mail

 cannot get a signature from you they will leave a card.

This Card will have instructions on it for you to either get it redelivered or you 

can go to your nearest PDO office and collect (Remember to take i.d)

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if you fail to collect the goods will be returned to us.

If this happens there will be a

 redelivery charge as the Free postage has been used. 

(Free is never Free it's in the price of your purchase)

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Price of postage will be revoked

should you require a refund after they have attempted delivery.

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Postage Delays.

If your order has not been received after 6 working days from

the day of despatch then please message us.

Note* We have a 1 day turn around for postage.

so if you order on Friday after 8.30am

We will post on The following Monday.

With respect to UK Bank holidays the delivery will be later.

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Returns

All returns will be dealt with in accordance with

the Consumer Contracts Regulations

and UK law in general.

Items must be returned unused within 30 days. 

We're unable to accept returns for tailor-made items.

AND Touch Jewellery 

NO returns in any way for body Jewellry

 (Earrings, Nose Studs, Body Bars and so on)

Refer to the UK Health and Safety.

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Return postage is the buyer's responsibility

 so retain your proof of postage

until the refund has been processed. 

If an item is faulty or damaged 

CONTACT US as soon as possible.

We are genuine and can come to an agreement.

As delivery is factored in to our prices for the UK

If you change your mind we reserve the right to

only refund you the cost of the Item as postage has been used.

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Your right to cancel

Your right to cancel an order for goods starts the moment you place your

 order and ends 14 days from the day you receive your goods.

 This 14 day period is the time you have to decide whether to cancel,

 you then have a further 14 days to actually send the goods back