3. Custom & Shipping Process

3.1. Plants are carefully sanitized then covered into plastic with sterilised moist moss. Plants are rolled

up in paper to provide protection for the leaves. We use styrofoam box or cardboard boxes as

secondary packaging.

3.2. We will provide tracking number Etsy System.

3.3. Customer shall understand, shipping duration is depend on your Custom Clearance process. In

term of delay, Customer shall contact DHL/EMS contact centre/ local call centre.

3.4. We ship plants with Phytosanitary Certificates in every shipment, indicating that the plants already

passed the quarantine inspection and meet customer’s country requirements.

3.7. When normal custom process has been passed (maximum 3 days) and the plants die because of

bad preparation by Our Team, customer may propose plant replacement. To be eligible for plants

replacement, pictures or video of the plants conditions must be sent as a proof,

within 24 hours after plants arrival.