LOVE IT OR LEAVE IT
We at EverythingHOME strive
only for only positive customer feedback (nothing negative, nothing neutral)
and if a marketplace includes additional star ratings, our goal is a 5-star
rating in every seller category. Your happiness is our happiness. And,
we work hard to ensure your satisfaction. Anything less than your
positive feedback and 5 stars we consider a failure on our part. If you
have any concerns with your order, please tell us before posting feedback and
allow us the chance to genuinely earn your all around satisfaction. Should
you request a return/refund, because many “Marketplace Return” systems can not
satisfy the individual needs of each buyer (and because some Marketplaces
“steal” your payment out of our PayPal or Bank Account and put it on hold if
you request a generic return, when all you may really need is a missing or
replacement part due to shipping damage), please use the basic messaging system
within this marketplace or our email found in your payment receipt within 7
days of receiving the item. Or, call our toll free number by requesting our
contact info. Please consider that actual outgoing original shipping fees and
20% restocking fees will be deducted from your refund due to the fact that most
large items ship direct from the manufacturer and they force this fee upon us.
However, shipping direct from the manufacturer allows us to avoid having to
build in duplicate shipping costs into the product price by not having to ship
from the manufacturer to us, then from us to you, ultimately resulting in lower
prices to you in the first place. In addition, the buyer pays for all return
shipping costs and must provide tracking for proof of return. (Sorry, but
fierce market competition forces our margin to be so slim, we do not have much
choice.) Product must be returned in "like-new" condition and in its
original packaging, with our return authorization number marked clearly on
return shipping label only - not the box. No returns after 30 days, period.
Though rare, defective or damaged items upon inspection at the time of small
package carrier delivery (such as USPS, UPS or FedEx) must be refused for
exchange of replacement parts or, if necessary, an entirely new item. Or, if
defects or damage is noted after delivery and upon opening carton, replacement
parts will be sent, or if necessary, the entire item will be replaced upon
review of customer provided photos of said damage. Refusing to allow us to
replace or repair such parts or the entirety of an item, in lieu of a return,
would incur the same return costs to you as if you were returning a
non-defective or non-damaged item simply due to personal reasons, change of
mind, or buyer’s remorse. ***Large LTL truck-freight items delivered by
appointment must be thoroughly inspected at the time the driver is present and
damaged parts of a shipment must be noted on release form and refused in order
to validate insurance coverage so we can ship free replacements or if possible,
mitigate a professional on-site repair to bring the item back to “new”. Failure
to follow delivery acceptance guidelines emailed to you when large
truck-freight items ship, voids insurance coverage and repairs or replacements
would not be free and instead incur additional cost.***
IMPORTANT SHIPPING INFORMATION
DELIVERY, INCLUDING PACKAGING, HANDLING AND INSURANCE ANYWHERE IN THE CONTINENTAL U.S. FOR EACH HOME THEATER SEATING IS FREE! THOUGH SHIPPING IS FREE TO YOU, PLEASE BE AWARE OF THE BURDEN WE BEAR IN FREIGHT COSTS. NO SHIPPING TO ALASKA, HAWAII, VI, PUERTO RICO, APO OR FPO OR INTERNATIONAL ADDRESSES - EXCEPT WE DO SHIP TO CANADA. THANK YOU.
IMPORTANT MESSAGE FOR OUR CANADIAN FRIENDS ONLY:
BY
SELECTING THE SHIPPING AND PAYMENTS TAB AND ENTERING YOUR POSTAL CODE,
YOU WILL FIND AN ADDITIONAL DOLLAR AMOUNT THAT WILL COVER ALL ADDITIONAL
COSTS OF GETTING THIS ITEM TO CANADA, INCLUDING EXTRA INTERNATIONAL
TRANSIT COST AND THE DUTY AND TAX IMPORTATION FEES YOUR COUNTRY WILL
ASSESS AT THE BORDER. HOWEVER, IF YOU ARE LOCATED IN A PART OF CANADA
MORE THAN 100 MILES NORTH OF THE USA BORDER (OR IN NOVA SCOTIA), WE
RESERVE THE RIGHT TO REASSESS INTERNATIONAL TRANSIT AND YOUR IMPORTATION
COSTS BASED ON YOUR POSTAL CODE. AND, IF THEY EXCEED AN AMOUNT HIGHER
THAN YOU ARE WILLING TO PAY, WE WILL BE HAPPY TO CANCEL YOUR ORDER AND
PROVIDE A FULL REFUND SO NO HARM IS DONE. IN TURN, BY PLACING AN ORDER
WITH US, YOU AGREE TO THIS DISCLOSURE AND UNDERSTAND THAT BY DOING SO,
WE INTEND TO MAINTAIN OUR 100% POSITIVE FEEDBACK. THANK YOU.
FREIGHT DELIVERY - CANADA ONLY - ALL USA ORDERS SHIPPED FEDEX
YOUR
FURNITURE IS INDIVIDUALLY BOXED OR PACKAGED IN FOAM AND IS DELIVERED
STRAPPED TO ONE, OR A NUMBER OF PALLETS. ONCE IT ARRIVES IN YOUR HOME
TOWN, YOU'LL GET A PHONE CALL TO SCHEDULE A DELIVERY APPOINTMENT FOR THE
NEXT BUSINESS DAY OR AS SOON AS YOU CAN ACCEPT IT THEREAFTER (USUALLY A
4-HOUR WINDOW WHERE YOU NEED TO BE PRESENT AT THE TIME OF DELIVERY TO
INSPECT PRODUCT PACKAGING FOR POTENTIAL DAMAGE PRIOR TO SIGNING A
RELEASE FORM). THE DRIVER IS ONLY OBLIGATED TO PULL UP TO THE END OF
YOUR DRIVEWAY IN A BIG SEMI-TRUCK, MOVE THE PALLET(S) WITH YOUR ORDER TO
THE BACK OF THE TRAILER AND UNWRAP YOUR ORDER FROM THE PALLET INTO ITS
INDIVIDUAL PACKAGING OR BOXES. YOU WILL THEN NEED TO MOVE EACH
INDIVIDUALLY BOXED OR PACKAGED PIECE FROM THE BACK OF THE TRAILER AND
INTO YOUR HOME. LARGE FURNITURE CAN BE HEAVY AND CUMBERSOME SO BE SURE
TO HAVE YOUR KIDS, FAMILY, NEIGHBORS, FRIENDS, PETS, ETC. AVAILABLE TO
HELP. IF YOU DON'T OWN A FLAT BED HAND TRUCK (DOLLY), WE STRONGLY
RECOMMEND RENTING ONE. IF YOU WOULD LIKE TO ADD AN OPTIONAL LIFT GATE
SERVICE (NOT AUTOMATICALLY INCLUDED) TO YOUR ORDER, WHERE THE DRIVER
WILL OFF-LOAD YOUR PALLET(S) FROM THE BACK OF THE TRUCK AND ONTO THE
GROUND USING A HYDRAULIC LIFT GATE & PALLET JACK AND AT YOUR
REQUEST, ROLL THE PALLET(S) UP YOUR DRIVEWAY AND INTO YOUR GARAGE (AS
LONG IS YOUR DRIVEWAY ISN’T A MILE LONG, UP A HILL, OR MADE OF GRAVEL),
PLEASE LET US KNOW. THANK YOU.
WE ABSOLUTELY ONLY SHIP TO VERIFIED & CONFIRMED PAYPAL
ADDRESSES. PLEASE PROVIDE AN ACCURATE PHONE NUMBER FOR OUR
SHIPPER. SORRY - FPO & APO MILITARY BASES AND INTERNATIONAL SHIPPING NOT AVAILABLE - EXCEPT WE DO SHIP TO CANADA.
ACCEPTANCE GUIDELINES
1.) INSPECT FOR VISIBLE BOX/PACKAGING DAMAGE.
2.) OPEN YOUR PACKAGE. NOTE ANY DAMAGE.
3.) REJECT ONLY DAMAGED MERCHANDISE. ACCEPT ANY MERCHANDISE THAT IS NOT DAMAGED.
PAYMENT METHODS
WE ACCEPT E-CHECKS, BANK
TRANSFERS AND CREDIT CARDS THROUGH PAYPAL. WE ALSO ACCEPT ANY MAJOR
CREDIT CARD OVER THE PHONE. OUR NUMBER CAN BE FOUND AFTER PLACING AN ORDER IN
EITHER YOUR ORDER CONFIRMATION EMAIL OR BY LOOKING UP “EVERYTHINGHOME INC JAX
FL”. PAYMENT IS REQUIRED AT THE TIME YOUR ORDER IS PLACED OR IN THE CASE
OF A "BEST OFFER" ITEM, WITHIN 24 HOURS OF WHEN IT IS ACCEPTED. THANK
YOU.
QUESTIONS?
EMAIL ANYTIME USING THIS MARKETPLACE MESSAGING
SYSTEM (“CONTACT SELLER”) OR LOOK UP “EVERYTHINGHOME INC JAX FL”,
WEEKDAYS, 9 AM - 5:30 PM, EASTERN TIME.