SHIPPING: All purchased made before 11:59pm EST will ship the following day. Items purchased Friday, Saturday or Sunday will ship on Monday, unless Monday is a holiday in which case they will ship the following day.
CONDITION NOTES: We do our absolute best to provide plenty of pictures and a detailed description of each item so please review both carefully before bidding or purchasing our items. All items are cleaned and tested unless otherwise noted. If an item has any defects we do our best to be as detailed as possible about them in the description and to take pictures of any major defects, however, many of our items are antiques and second hand and therefore will have the normal wear-and-tear that is to be expected from items of this nature. Therefore, please note that all items are sold AS IS.
CUSTOMER SATISFACTION: We care very much about the satisfaction of our customers and our reputation. We offer a 100% satisfaction guarantee. If you have any problems with an item that you have purchased, please do not hesitate to contact us and we will be more than happy to work with you to come up with a solution that will ensure your satisfaction. If you are unhappy with a purchase, please contact us before leaving feedback. We're sure we can work something out! :)
RETURNS: If you are so unsatisfied with an item that you wish to return it we offer a simple return policy. Please contact us within 30 days of the end of the listing before initiating a return. After 30 days we cannot honor returns or refunds. Also, due to new policies it has become impossible for us to offer partial refunds without return for items unless the defect in the item can be clearly shown to us with pictures for verification or insurance purposes. In addition, opened or used items cannot be returned for a full refund.
FEEDBACK: We do not leave feedback until the end of a transaction. We do not consider the transaction to be over until we receive feedback from the buyer confirming the item got there okay and they are satisfied. If you are unsatisfied with your purchase please contact me before leaving neutral or negative feedback so we can come up with a resolution. :)
CONTACT: If you have any questions, comments, concerns, need any issues resolved or need any help whatsoever please do not hesitate to contact us and we will get back to you ASAP.
