About Us
OrderFly is one of the world's leading online discount stores. We are a fast growing company because we always put the customer first. A customer centered shopping experience has always been our goal, and we pride ourselves in our comprehensive policies that have put us in a realm above and beyond our competitors. Here at OrderFly we believe in passing along deeply discounted sale prices to our customers, typically saving them 30-70% off of retail costs.
Our company is built on three core principles:
1. Excellent products
2. Excellent prices
3. Excellent customer service
We believe that serving our customers upholds a responsibility to ensure that they are satisfied with their purchases. We will do our best to make sure that our customers are happy. We believe we can create a good impact in the industry forever by focusing on our customers' needs.
We're glad you've found your way to the online store that's known not only for the deep discounts but also for our top-notch customer service. We hope you'll be back often and spread the word to all your friends! Shop with us today and see the OrderFly difference.
Questions?
Questions on any of our products or can't find what you're looking for?
Contact us via Message and a friendly customer service representative will be more than happy to help you with your purchase.
We hope you'll be back soon and don't forget to spread the word to all your friends!
FAQ's
Q: I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to the United States: 5 - 20 Business days but most orders ship same or next business and will arrive 3-5 business day.
- Average transit times to International: 17 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Q: WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
Q: CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, Contact us via message. All you need to do is send us an email with the subject line "CANCEL".
Q: I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via message. If the address is wrong, we can correct this within 24 hours.
Q: MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
Q: It Says My Address Is Not Found
A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com "find zip code" can help you find your specific abbreviations and how USPS will verify your address.
Q: I Don't Understand Your Sizing Chart.
A: If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it.
Q: How Do I Return Or Exchange My Shirt?
A: Please Contact Us via message and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts, made to order. Once printed, we cannot un-print them or return them to stock. So, we will work to ensure you are satisfied with your purchase!
If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)
Q: How Long Does Printing Usually Take?
A: Printing times can vary. Currently we are printing mostly 24-72 hours
Q: There Is A Faint Outline Around My Shirt Design.
A: Some shirts are pre-treated prior to printing. Don't worry, it will disappear the first time you wash the shirt.
Q: You Made A Mistake On My Order.
A: We are very sorry. It doesn't happen often, but nobody's perfect. Message us via message and we'll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.
Q: I ordered 2+ items, but only received one... where's my order?We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once they are on the way :)
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)
Returns Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us Via Message.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us Via Message and send your item to: 4321 Deephaven Ct , Denver, CO, 80239, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 4321 Deephaven Ct , Denver, CO, 80239, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.